Performs, in-house, component-level diagnostics and repair of our proprietary products.
Builds and maintains test fixtures to aid in device/component trouble-shooting activities.
Organizes and maintains a small inventory of components, electronics, etc., used in the Companys products.
Maintains repair station equipment and keeps an inventory of related consumables.
Assists with engineering verification testing, including performing specific testing and results preparation.
Maintains a safe lab environment by following established lab safety policies and procedures.
Tracks and arranges for equipment calibration on a scheduled basis.
Identifies, and facilitates the repair or replacement of defective lab and/or test equipment.
Assists in the documentation of in-house test procedures.
Participate as a collaborative team player working with Field Services, Customer Support and Engineering to meet aggressive business and customer-related goals, and high-quality standards.
Provide customers with technical support in the areas of corrective maintenance and application support.
Assist external customers or WSI internal field support personnel in performing emergency corrective maintenance in the field utilizing in-depth troubleshooting of a wide variety of electronic test equipment.
Provide customers with workarounds for customer submitted issues.
Provide in-depth troubleshooting via phone or TeamViewer with customers in the field.
Provide oversight of all post-sales, day-to-day, 24x7x365 organizational and operational support activities.
Assist in the design, development, effective planning and implementation of relevant educational programs for Wireless Seismic products and systems.
Assist in directing and overseeing field service and support activities involving the set-up, configuration, testing and deployment of integrated seismic-exploration recording equipment and systems.
Assist in the activities of the customer field service staff to ensure the delivery of professional, timely and proficient customer service.
Assist to ensure that warranty claims are managed efficiently, and product repairs, returns and/or replacement requests are responded to in a rapid and cost effective manner.
Establish standards and procedures to ensure all customer issues are handled in an expedient and professional manner, including escalating critical customer situations internally, as needed.
Handle crisis management for critical customer outages and service situations, including defining diagnostic, restoral and response strategies and tactics.
Experience & Educational Requirements:
Associates Degree in Electronics required.
Minimum of two (2) years experience working in an electrical engineering environment.
Must have a minimum of two (2) years experience soldering/de-soldering surface mount devices, using a microscope, in order to be considered a candidate.
Requires strong lab skills with extensive hands-on experience operating test instruments such as digital scopes, logic analyzers and data acquisition systems.
Must be able to work from schematics, PCB layout or CAD drawings, and rough engineering drawings.
Skilled in the use of Microsoft Word and Excel required.
Windows, Linux and network administration skills in the following areas, required:
Ping, TRaceRT and Traceroute, ipconfig/ifconfig, NetStat, nslookup, puTTY, SSH, Subnet and Netmask calculation, Route and Windows and Linux network settings configuration
Windows, Linux and network administration skills, desired:
o DHCP principles
o RAID types and configuration
o NAS types and configuration
o Dual attached storage types and configuration
Expertise in trouble shooting seismic land-based data acquisition equipment, desired.
Skill & Competency Requirements:
Works with minimal supervision; general direction on routine work; and with detailed instruction on new projects or assignments.
Demonstrates accountability and the safe and careful use of lab and test equipment using proper safety procedures including ESD precautions and procedures.
Possesses strong interpersonal skills. Builds and maintains positive, productive relationships with associates, colleagues and suppliers.
Ability to balance multiple competing projects and to communicate project status, issues and requirements efficiently.
There is a reasonable amount of autonomy in determining how to plan and structure working time so the role holder needs to be disciplined and self-managing. It is necessary to be self-reliant, and self-driven, with the ability to multi-task and balance priorities.
Possesses strong interpersonal skills. Builds and maintains positive, productive relationships with customers, associates, colleagues and suppliers.
Strong verbal and written communication skills, especially the ability to relate Wireless Seismics strengths, capabilities and benefits to its customers in the industry, and differentiate Wireless Seismic from its competitors.
Travel or Other Requirements
Extended or non-traditional work hours may sometimes be required.
Opportunity for domestic and/or international travel
Salary: Not Disclosed by Recruiter
Industry:Semiconductors / Electronics
Functional Area:IT Hardware, Technical Support, Telecom Engineering
Role Category:Technical Support
Role:Customer Support Engineer/Technician
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
UG:B.Tech/B.E. - Any Specialization, Computers, Electrical, Electronics/Telecommunication, Instrumentation
Connectpro Management Consultants Pvt Ltd.
Contact Company:Connectpro Management Consultants Pvt Ltd.